Terms & Conditions

Shipping:

Our team will confirm your order ( address, colour, size etc) via call within 24 hours.
If the order is out of stock then Evilato can cancel your order without prior information (In some cases).
If you place your order on Sunday or on holiday then the process of shipping will start from the next working day.

What are the shipping charges?

Shipping charges vary with each product, Shipping charges depends on the product weight and destination to which it has to be delivered.

For the selected product we will show the shipping charges on the check out page, no hidden tax or charge is taken by the customer.

Shipping Time

In case of online payment, your product will be delivered within 4-6 working days (except for some special locations)

In the case of COD, your product will be delivered within 10-14 working days (except for some special locations)

Delivery time may also depend on the following factors:

The Seller offering the product
Product’s availability with the Seller.
The destination to which you want the order delivered and the location of the Seller.

For Seller:

Have to post clear photos with a short description of the product (measurements, type of cloth, size etc.).
The price of the product should be appropriate according to the product.
If your product will not be in the same condition which was shown/posted by you, the courier partner will not pick up your product.
the product should be cleaned properly we will check it on our 6+ parameters, if your product qualifies for the hygiene check only then it will proceed.
The product should not be damaged or faded.
The seller receives the payment online only.

Cancellation Process:

1. You can cancel your COD order within 24 hours of ordering.

2. For the orders through online payment there is no provision of cancellation but you may contact our team within 5 hours to change the size/colour of the product or even the product at the same price. You can contact our team at contact@evilato.com or you can Whatsapp us on +917078445629.

3. For both COD as well as online payment, you are advised to contact within the mentioned time period as there is no guarantee of cancellation or changes after that.

4. If in any case, you do not receive your order at the time of delivery then Evilato has complete right to dismiss future COD services at that address. You may contact us for further information.

Return policies:

1. You can easily return your product within 48 hours of receiving the product.
2. an Opening video of the product is a must to request a return.
3. Return is only accepted in the cases mentioned below:

Defective or damaged product/ Different product

If the product is damaged or defective from the manufacture’s side then your return is accepted. In case you receive a completely different product from what you ordered then also your return requested is accepted.

Not Satisfied with the product:

If you are completely unsatisfied with the product received then you can request for return within 2 days by dropping a mail at contact@evilato.com. You need to mention all of your reasons for the return then our team will verify them and the product will be returned if the reasons were found genuine. This process of return can take a longer duration till 7-9 days from the day you raise the return request.

Non-returnable conditions:

Following are the cases in which the product is non-returnable:

1. The product has minor differences like colour/shade from the image shown on the website.
2. Choose the size carefully because the product will not be returned if the wrong size is selected from the customer’s side.

Process of order return:

1. Drop a return request- evilato@contact.com with subject line ” Return Request” Make sure you mention the date of delivery and product name as it’s important to initiate the process.

2. After receiving your request our team will review the application within 24 hours and will initiate your return.

3. Once the product is picked up from your door then our team will check the product that is unused, unwashed, tags in place and the product are complete as it was received. Then within 3-4 days, you will get a shopping gift card of the same amount which you can use within 1 year for shopping from Evilato.

NOTE: Please make sure the product is in the same condition as it was received and the opening is video is recorded properly.

Harassment Policy:

This policy includes our all customers, vendors and business colleagues. Evilato will not accept any unprofessional behaviour or any kind of mental harassment. Our team is very polite and work hard for our customers so we also suppose our customers, vendors and business colleagues to co-corporate with us. If in any rare case you have any complaint regarding our service, employee then feel free to write us on contact@evilato.com

If you have any query regarding our policies then please don’t hesitate to contact us at contact@evilato.com